Quoted Prices

Please note that the quoted shipping cost applies to the 48 contiguous US states using our preferred contract rates with DHL. Please contact us before payment for a customized quote if you require shipment outside of this area.

Contact Info

We can be reached via email at customerservice@auctionPAL.com. Our regular business hours are Monday - Friday 9AM-5PM. You will receive a response within 24 hours (business time) of your email.

Shipment Time

You will receive your item typically within 3 to 8 days after we receive your payment. An item will generally be shipped on the same day (excluding weekends) that a payment is received if the payment is made before 2 PM EST. Otherwise, the item will be shipped the following day. Tracking numbers are sent to all buyers via email once the item has been picked up and is en route.

Carrier & Insurance

Our standard mode of shipment is DHL Ground Service with Insurance. USPS Priority is available for shipments to Alaska, Hawaii, Puerto Rico and PO Boxes, size and weight permitting (contact us for a customized quote). If an item is damaged in shipping, please notify us immediately (no later than 3 days after receipt) and save the shipping carton and packaging.

Combinations

aauctionPAL will combine and discount shipping, if possible. In some cases, the size of the items will prevent us from doing so and it will be cheaper to ship in separate packages. We will provide you with the best shipping solution possible. Please request consolidation of those items into one shipment when you pay for your item.

auctionPAL wants you to be happy with your purchase. Should there be a problem with an item you receive, please inform us within 3 days of receipt. auctionPAL will issue a Return Authorization for items damaged in the shipping process or that are not as described in the auction listing; provided we have been notified within the 3 day period. Items must be returned in the condition received, complete with all packaging, documentation and parts. Warranty cards are to be unfilled for new items.

Once a Return Authorization is approved, a return shipping label will be emailed to you. Returns must be shipped within 2 business days from your receipt of the label. If a suitable replacement is not available, the purchase price and shipping costs will be refunded after we receive the item.

To prevent any potential problems, if an item description, picture or condition is unclear, please ask questions before bidding. We can be reached via email at customerservice@auctionPAL.com. Our regular business hours are Monday - Friday 9AM-5PM EST.

Payment Methods

Our preferred method of payment is via PayPal as it guarantees the safest and fastest processing of your transaction. Our PayPal ID is PayPay@auctionPAL.com . If you don't have a PayPal account, we can accept credit card payment over the phone. auctionPAL can also accept USPS Money Orders and personal checks; however, it will delay the processing and shipment of your item(s).

If payment is not received within ten (10) business days after the close of the auction, the transaction will be canceled and an Unpaid Item Dispute filed with eBay.

Sales Tax

5% Sales Tax will be added to items delivered to Massachusetts. If you are a Massachusetts based business buying for resale, please send us a copy of your Resale Certificate.

Warranty

Warranty terms are item specific. Each auction listing will state any applicable warranty.

For any further questions regarding auction descriptions, shipping, payment methods, or other concerns, we can be reached via email at customerservice@auctionPAL.com . Our regular business hours are Monday - Friday 9AM-5PM EST.

New Condition

It is Brand Spanking New!

Like New Condition

May show signs of minor "shop wear", but in most cases, you'd be hard pressed to tell the difference from new!

Fine Condition

Shows some visible signs of limited use with minor or faint cosmetic blemishes; however, product is in fantastic shape and has been exceptionally well maintained. Overall, the luster is like new and the product still functions as new.

Very Good Condition

Shows some cosmetic wear and tear associated with normal use but has been well maintained. Product does not retain the "new look" but is in better than average condition. All working parts are fully functional and in tact.

Good Condition

Shows frequent to heavy use. Cosmetic blemishes are clearly visible and may include but are not limited to: scratching, paint chipping, heavy finish wear, natural dings/nicks/gouges, etc.

Fair Condition

Shows substantial wear and tear and heavy use. The item and its functionality is perfectly in tact, but it definitely won't win any beauty prizes.

Poor Condition

An item in this condition has seen better days! It's on its last legs but good for parts, a dog chew or sentimental value.

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